Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at katsupply@protonmail.com. Please note that returns will need to be sent to the following address:

KAT SUPPLY CO

131 E Brook Drive

Centreville, MD 21617

Customers are responsible for a return shipping cost unless the item is defective or incorrect. You can always contact us for any return question at katsupply@protonmail.com.

Damages and issues
Please inspect your order upon reception and contact us Within three days of delivery with a photo and your order number if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We only replace items if they are defective or damaged. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at katsupply@protonmail.com.